A. A DVD Slideshow, also referred to as a photo montage, is a series of photographs which are played to a soundtrack of background music. Transition effects from photo to photo are added, as well as music and a title page. They are compatible with nearly all DVD players attached to a TV or a computer. They can be controlled like a commercial DVD.
A. We can produce a slideshow for any event, including the following: Anniversaries, Artist Portfolios, Birthdays, Family/General Photos, Graduation, High School Senior Photos, Holidays, Memorials, Religious Ceremonies, Retirements, Sporting Events, Vacations, and Weddings.
A. Transitions are the way the slideshow moves from one photo to the next. Transition effects are used to add movement and create a smooth flow between photos. Examples of transitions include: pan, fade, and dissolve.
A. We use the popular DVD-R media, which is supported by nearly all DVD players attached to televisions or computers in the United States. Our DVDs follow the NTSC video standard for the region 1 zone.
A. Yes, you have the option to preview your slideshow for an additional fee. You will receive a web link and password directing you to your video on our website. It is here you will be able to preview your video and complete our form to submit your approval. If you require changes, you will have one opportunity to request them. After changes, you will be able to preview your slideshow once more. We will process your order after we receive your approval via our website. An added benefit to your preview is that you can share your video with family and friends after it has been approved. We suggest that you take advantage of this service.
A. Yes. You may reorder online within one year of the original order. You will need to provide your original order number as well as your original order title when reordering. Please visit our Reorder Products page to place your reorder.
A. All sales on Classic Memories’® website are final. Due to the nature of these custom made, unique DVD Slideshow packages, we do not offer refunds. To ensure your satisfaction, we strongly recommend you choose the option to preview the DVD before it is finalized and mailed to you. If, at any time, an error is made by Classic Memories®, we will correct it.
A. Yes. It is imperative that you indicate to us how you would like your photographs to appear in your DVD Slideshow.
If you are submitting printed photographs and/or 35mm slides, place removable tape or a stickee on the back. Number them lightly in pencil on the tape or stickee in the order you would like them to appear in your DVD Slideshow. Add the initials of your first and last name before the number. For example, if your name is Jane Smith, your numbering would be: js001, js002, js003, etc. Please ensure numbering is continuous.
If your photos are digital, rename the files by numbering them in the order you would like them to appear in your project. Add the initials of your first and last name before the number. For example, if your name is Jane Smith, filenames should appear as: js001.jpg, js002.jpg, js003.jpg, etc. Please ensure numbering is continuous.
A. The package you choose dictates the amount of photos per DVD Slideshow. Our Silver Package includes up to 50 photos, our Gold package includes up to 100 photos and our Platinum package includes up to 200 photos. See our Packages and Pricing page for more details.
A. We suggest a mixture of close ups and group photos. From our experience, horizontal images fill the screen better, while vertical photographs may appear on the screen with black borders on each side. Overall, it is best for your slideshow to contain a variation of images.
A. To ensure your images appear optimally in your DVD Slideshow, we will perform basic enhancements to your photographs, including: red eye removal, exposure, and color adjustments when appropriate. Besides these enhancements, we do not offer digital retouching, restoration, or compositing.
A. If you are sending images taken with a digital camera or if they have been scanned, your files should have been taken or saved in the medium to high resolution setting. Digital images taken or scanned with a low resolution setting will not appear clearly if included in the DVD Slideshow. For best results, your photos should be high quality, full color and/or black and white.
A. On our Samples Music page we offer contemporary and classical royalty-free music selections at no charge. The list is provided to help you choose the music for your DVD Slideshow. You may choose any selection for any theme. Our Silver package requires and includes 2 music selections, the Gold package requires and includes 3 music selections, and for the Platinum package, you decide to choose either 4, 5, or 6 music selections. Each song should compliment the theme you indicate when ordering.
A. Yes. You can supply us with your choice of music on CD, or you can upload your music mp3s along with your digital images on the Order Products page. We can also purchase songs on your behalf from iTunes® for an additional fee.
A. 1) Decide on the package you want to order and gather your photos. 2) Complete the ordering process by using our online form. 3) Send us your material and we will begin working on your request. See our How to Order page for more details.
A. For photographs, 35mm slides, and other paper material, gather and organize photos in a stack, cover with cardboard, and secure with a rubber band. Insert into a zip top plastic bag, along with a copy of your order, and seal it. Place the zip top plastic bag in a protective mailing envelope before mailing.
A. We request that you ship your materials using a service that enables you to track your package. We highly recommend that you insure your materials as well. For customers in Westchester, NY and parts of Connecticut, we can arrange a meeting to receive your materials.
A. Yes. The DVD or CD should be enclosed in a jewel case. Your DVDs, CDs, or USB flash drives, as well as a copy of your order, should be placed into a zip top plastic bag before inserting into a protective mailing envelope. Please note: all original, tangible materials that you supply to us will be returned to you.
A. There are several options for submitting your photographs and/or music to us: Upload files, Mail, meeting in person, or a combination. You can either submit your digital files, photo jpegs and music mp3s from your computer, using our upload feature located on our Order Products page, you may mail your photographs (prints, digital, and/or 35mm slides) and/or music CD(s) to our mailing address, or request a meeting in person.
Upload files: Choosing this option allows you to transfer your digital images and/or music mp3s within the Order Products page. We require each photo file to be medium to hi-res for optimal results. If you choose this method, complete the upload form to the left of the options column. To select your files, press the "Select Files" button. Add up to 100 image and/or music files per upload. Your files can be removed individually from the list by hovering over the file name and clicking the "X" icon to the right of the file you want to remove. Enter your name, email address, and a message if necessary. Press the "Send Now" button to submit. If submitting more than 100 files, repeat the process.
When satisfied with all of your selection(s) press the "Add to Bag" button and then press the "Go to Checkout" button.
Mail: Choosing this option will indicate that you will mail your printed images, 35mm slides, and/or digital images and/or music (copied onto a DVD, CD, or USB flash drive) to us after completing your order. Your photos, DVDs, CDs, or USB flash drives, as well as a copy of your order sent to you via email, should be covered with cardboard and secured with a rubber band. If you don't have access to a printer, please clearly write your order number, along with your name, mailing address, telephone number, and email address on a sheet of paper. This will enable us to match your photos to your order. Your material should be placed into a zip top plastic bag before inserting into a protective mailing envelope. Please note: all original materials that you supply to us will be returned to you. Please insure your package and mail to: Classic Memories, 333 Mamaroneck Avenue, #433, White Plains, NY 10605.
A. Yes. Each additional copy is an exact duplicate of the original and includes the same DVD case and label. Copies can be ordered when placing the initial order. Each additional DVD will cost $24.99 for our Silver, Gold, and Platinum packages. See our Packages and Pricing page for more details.
A. Yes, your original source materials will be returned to you with your completed order. Once your pictures and/or 35mm slides are scanned (if necessary), we will return your original, tangible materials along with your DVD Slideshow. We will use lint-free cotton gloves when handling your photographs to ensure that they remain in the condition in which we have received them.
A. Expect to receive your completed DVD Slideshow within 20 business days after we receive your order, materials, payment, and if applicable, your final approval. Once finalized, we will send your completed product and all of your original, tangible materials back to you. Your signature will be required by the mail carrier prior to receiving your package.
A. Yes. We will create and ship DVD Slideshows to any resident, 18 years of age or older, living in the United States. Our ordering process takes place online. You can upload or mail your photos and/or music to us. We will ship your finished product to you, along with any original, tangible materials you supply to us.
A. Return disc to its storage case after use. Only handle the disc by the outer edge or the center hole. Do not touch the surface of the disc. Do not expose the disc to high heat or sunlight. Do not write on the disc.
A. You can reach us by phone at (914) 683-5537, by email at email@example.com, by mail at Classic Memories, 333 Mamaroneck Avenue, #433, White Plains, NY 10605 or submit your questions using our online form on the Contact Us page.