A. A Photos to Disc package is an option for those who have photos and 35mm slides and need them digitized. All images are scanned as hi-res JPEGs; photos at 300 dpi and 35mm slides at 3,000 dpi, and are saved onto a data DVD.
A. You can submit photos and 35mm slides from any event, including the following: Anniversaries, Artist Portfolios, Birthdays, Family/General Photos, Graduation, High School Senior Photos, Holidays, Memorials, Religious Ceremonies, Retirements, Sporting Events, Vacations, and Weddings.
A. Yes. You may reorder online within one year of the original order. You will need to provide your original order number as well as your original order title when reordering. Please visit our Reorder Products page to place your reorder.
A. The cost of the Photos to Disc package is $24.99 plus the cost for scanning. The cost for scanning each printed photograph, 35mm slide or printed material is 75 cents each. After 200 scans, the cost for scanning is 50 cents each.
A. No. It is not necessary for you indicate the order of your photographs and/or 35mm slides. If you would like, you can number them by placing removable tape or a stickee on the back. Number them lightly in pencil on the tape or stickee in the order you would like them to appear in your Photos to Disc. Add the initials of your first and last name before the number. For example, if your name is Jane Smith, your numbering would be: js001, js002, js003, etc. Please ensure numbering is continuous.
If you do not number them, we will scan and number them in the order they are received.
A. To ensure your images appear optimally, we will perform basic enhancements to your photographs, including: red eye removal, exposure, and color adjustments when appropriate. Besides these enhancements, we do not offer digital retouching, restoration, or compositing.
A. 1) Gather your photos and/or 35mm slides. 2) Complete the ordering process by using our online form. 3) Send us your material and we will begin working on your request. See our How to Order page for more details.
A. For photographs, 35mm slides, and other paper material, gather and organize photos in a stack, cover with cardboard, and secure with a rubber band. Insert into a zip top plastic bag, along with a copy of your order, and seal it. Place the zip top plastic bag in a protective mailing envelope before mailing.
A. We request that you ship your materials using a service that enables you to track your package. We highly recommend that you insure your materials as well. For customers in Westchester, NY and parts of Connecticut, we can arrange a meeting to receive your materials.
A. When ordering on the Order Products page, you will find one option selected for submitting your photographs and/or 35mm slides to us: Mail to company address. This option indicates that you will mail your photographs and/or 35mm slides, along with a copy of your order, to us after ordering. Materials should be covered with cardboard and secured with a rubber band. If you don't have access to a printer, please clearly write your order number, along with your name, mailing address, telephone number, and email address on a sheet of paper. This will enable us to match your photos to your order. Your material should be placed into a zip top plastic bag before inserting into a protective mailing envelope. Please note: all original materials that you supply to us will be returned to you. Please insure your package and mail to: Classic Memories, 333 Mamaroneck Avenue, #433, White Plains, NY 10605.
A. Yes. Each additional copy is an exact duplicate of the original and includes the same DVD jewel case and label. Copies can be ordered when placing the initial order. Each additional data DVD will cost $19.99.
A. Yes. Your original source materials will be returned to you with your completed order. Once your pictures and/or 35mm slides are scanned (if necessary), we will return your original, tangible materials along with your Photos to Disc package. We will use lint-free cotton gloves when handling your photographs to ensure that they remain in the condition in which we have received them.
A. Expect to receive your completed Photos to Disc package within 20 business days after we receive your order, materials, payment, and if applicable, your final approval. Once finalized, we will send your completed product and all of your original, tangible materials back to you. Your signature will be required by the mail carrier prior to receiving your package.
A. Yes. We produce Photos to Disc packages for any resident, 18 years of age or older, living in the United States. Our ordering process takes place online. You can mail your photos and/or 35mm slides to us. We will ship your finished product to you, along with any original, tangible materials you supply to us.
A. Return disc to its storage case after use. Only handle the disc by the outer edge or the center hole. Do not touch the surface of the disc. Do not expose the disc to high heat or sunlight. Do not write on the disc.
A. You can reach us by phone at (914) 683-5537, by email at email@example.com, by mail at Classic Memories, 333 Mamaroneck Avenue, #433, White Plains, NY 10605 or submit your questions using our online form on the Contact Us page.